Aarp Secure Horizons - Forced to go in-network unqualified surgeon
A fall face first onto concrete resulted in smashed nose, deeply lacerated face, concussion, brain bruise.
Secure Horizons would not allow me to go out-of-network quote “when there are qualified doctors here." THERE ISN’T.
After many surgeon visits, I was told to go to Dr.Christine Puig by Secure Horizons. She assured me she was qualified as did her nurse. Surgery was one hour. The bill over $23,000; anesthesiologist $770.00. Two days later, ear cartilage not secured in nose, floated up under my eye where it remains causing pain, right nostril blocked, nose mis-shapen.
This doctor clearly is NOT qualified and caused more damage. Two years ago my surgeon out-of-network did perfect five hour surgery for $24,000. Secure Horizons refused to authorize him for this complicated surgery. Adding insult to injury I now have a 20% co-pay.
$2,000 later I am worse off due to Secure Horizons not believing I knew who could repair my damaged nose and there IS NOT a qualified surgeon in network.Now what do I do?
Reason of review: Damaged or defective.
Monetary Loss: $25000.
Preferred solution: Refund all out-of pocket money, pay all costs for me to go out-of-network to my qualified surgeon. I will consider foregoing larger claim for pain and suffering..